Setting a New Standard for Daily Reporting
How SowOps standardized company-wide reporting practices to support exceptional daily operations and long-term success
Elephant Car Wash helps drivers in Washington and Arizona achieve the sparkling vehicle of their dreams. With family roots in the car wash industry dating back to the 1950s, the ECW owners are driven to provide an exceptional car wash experience. Though ECW leadership had a great understanding of on-site daily operations, they lacked an effective system to collect consistent daily reports from all locations.
Due to insufficient infrastructure, time was being wasted and ECW managers were unable to access comprehensive company data. After reviewing the existing process, the SowOps team helped revamped the approach to daily reporting and data collection using simple, user-friendly platforms, Google Suite and Trello.
Challenges
- Confusion among site managers regarding daily reporting process, which led to absence of daily reports
- Inconsistent standards for daily reporting in both style and level of detail
- Inability to comprehensively review reports
- Lack of automated daily reminders for completion of required tasks
- Issues left unaddressed due to loss of important notes
- Insufficient data collection, leaving leadership to make decisions based on opinions rather than reported facts
SOLUTIONS
- Standardize daily reporting templates using Google Forms
- Populate automated responses to Google Sheets for creating additional KPI data
- Automate delivery of daily reports to the next manager on duty to ensure follow up
- Generate daily reminders with instructions and related links delivered to site managers using Trello
- Automate leadership notification of report completion to increase transparency and expedite report review process
Results
- Reporting and data collection process standardized and followed across all sites
- Reporting and data collection process standardized and followed across all sites
- Fully closed loop between site managers allowing them to consistently follow-up on active issues and gain support from upper management as needed
- Reduced management time spent creating and reviewing reports
- Saved 1 hour of combined staff time, daily; Equivalent to $15,000 annually
Let N&S help you standardize your data collection practices
Is important company information slipping through the cracks due to insufficient and outdated infrastructure? Book a call today to learn how Nourish & Sow can help you properly build invaluable systems that will save you time, enable fact-based decision making, and help you deliver the best possible product or service.
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